| Lifted Concierge | Lifted Direct | |
|---|---|---|
| Cost | £1350 per week, £23 per hour | £1100 per week, £20 per hour |
| How quick? |
1-2 weeks to get you set up
|
Have a carer start within 48 hours |
| CQC Status | Fully registered. Rated Good. | Introductory agency |
| The carers | Fully vetted, DBS checked, right to work checked, references checked | Fully vetted, DBS checked, right to work checked, references checked |
| Training | Lifted 4 day Academy | We check their accredited training from elsewhere plus they pass our Lifts Lives training |
| Care planning | Expert assessment from a qualified social worker or nurse. Detailed care plan drawn up. | Care advisor listens to your needs and helps you craft a role description. |
| Care matching | We suggest carers based on your needs and preferences | You browse profiles and choose your own carer. |
| Care management | We manage the carer day to day. We monitor that they’ve arrived and that tasks are done. | You manage the carer day to day and monitor that work is completed. |
| Communication | We manage all communications between you and your carer so we are able to have proper oversight and prevent problems. | You communicate directly with your carer. |
| Performance management | We manage feedback and performance issues on your behalf. | You provide feedback and manage their performance yourself – although we can advise. |
| Family support | Dedicated care management team to support you. Fortnightly check-ins as standard | Our care advisors available on phone and email when required. |
| Carer support | Dedicated care management team to support your carer. Fortnightly check-ins as standard | Carer support mentors available to offer coaching and advice on demand to your carer. |
| Phoneline | 24/7, 365 day a year staffed phoneline | 24/7, 365 day a year staffed phoneline |
| Emergency cover | We seamlessly handle cover for any sickness and holiday and will never leave anyone without care they rely on for a single minute | You let us know you need cover and we introduce you to someone to fast – usually within a few hours. |
| Insurance | Fully insured (publc liability up to £X million) | Fully insured (publc liability up to £X million) |
| Risk assessment | Expert assessment from a qualified social worker or nurse. | Your carer risk assesses on their first shift according to protocols. |
We’re really proud to officially be the best home care company in the country
